FREE U.S. SHIPPING + RETURNS

FAQs


What materials are the products made from?

Our frames are made of acetate. Unlike plastics made using petroleum, acetate is an eco-friendly, hypoallergenic alternative. Rather than being plastic that is painted on top of, acetate is made of colored blocks of cellulose, layered on top of each other. This gives the frames a richer color and design. Acetate was made with fashion in mind.  

What is the Refund Policy?

 We have a 365 day Refund Policy. See the hyperlink for full details.

How are returns managed?

To start a return, you can email us at contact@originalglass.co, or reach out through our contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

What are the shipping options?

Currently, there is only one option for shipping, which is free U.S. shipping. Orders are shipped with USPS as a First Class Package. 

How long is shipping?

Shipping will take 2-5 business days in total. When your order is shipped, a tracking number will be sent to the email provided. Orders will be shipped within 1-3 business days of purchase.

What do I do if I never received my order?

If you never received your order, please email us at contact@originalglass.co and provide your name and order number.

What do I do if I received a defective order?

If you received a defective order, please email us at contact@originalglass.co and provide your name and order number.

How do I make changes to an order I’ve already placed?

To make changes to an order that has already been placed, please email us at contact@originalglass.co, and state your concern. Please also provide your name and order number.

Where are you located?

ORIGINAL GLASS is located just outside Salt Lake City, Utah.

How do I make sure I order the right size?

Glasses are "one size fit all" for each frame style. Sizes vary between frame styles.

How do I contact your company if my question isn’t answered here?

Please reach out with any additional questions via email: contact@originalglass.co